Refund policy

Return & Refund Policy

30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition you received it

  • Be unworn or unused

  • Have all tags attached

  • Be in its original packaging

  • Include your receipt or proof of purchase

To start a return, please contact us at beth@coversyourasset.com. All returns must be sent to: Covers Your Asset, Attn: Returns, 1165 Templeton Place Chesterfield, Missouri, 63017, United States

Once your return is approved, we’ll provide a return shipping label and instructions on how to send your package. Items returned without prior authorization will not be accepted.

For any questions about returns, reach out to beth@coversyourasset.com.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at beth@coversyourasset.com so we can assess and resolve the issue.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about a specific item, please reach out.

Exchanges

The fastest way to get what you want is to return your item for a refund and place a new order for the desired product.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. Approved refunds are automatically processed to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at beth@coversyourasset.com.

Defective Products

We guarantee our products for 120 days from the date of purchase. If your item is outside this period, we will review your request on a case-by-case basis.

For defective items, send a photo of the damage along with a brief description to beth@coversyourasset.com. We will advise on the next steps. Refunds or exchanges will be processed after we receive the returned item.

Additional Notes

  • Returns must be received by our facility before any exchange or refund is issued.

  • Customers are responsible for return shipping.

  • Shipping fees are non-refundable.

  • Masks and hats are non-returnable due to hygiene reasons.

We value your satisfaction and aim to respond to all inquiries within one business day. Our support hours are 8:30 AM – 4:00 PM CST, Monday to Friday, excluding holidays.

Thank you for choosing Covers Your Asset!